Refund policy
Return & Refund Policy
At Pawverra, we strive to provide every customer with exceptional service and a pleasant shopping experience. This return and refund policy has been carefully designed to ensure maximum satisfaction under clear conditions.
Return Conditions
Returns can only be initiated after the product has been physically received.
The return must be requested within 15 days of receipt. Once approved, you have an additional 15 days to return the item. The return shipment must be sent to its original location: our supplier in Asia. Return shipping costs, including any international shipping or customs fees, are fully borne by the customer. Items must be unused, unwashed, undamaged, and in original condition with all original packaging included. Pet hair, odors, stains, chewing damage, or visible signs of use may result in rejection of the return. Ordering multiple units with the intent to return part of the order is not permitted.
Final Sale Items
Items marked as sale or discounted are considered final sale and are not eligible for a refund. Instead, we may offer a replacement item at our discretion, while the customer covers the shipping cost. Please review your order carefully before completing your purchase.
Restocking Fee
A $20 restocking fee will be deducted from your refund for each returned item. This fee helps cover inspection, handling, and reintegration into our stock system.
100% Return Guarantee on Unused Items
We offer a full return guarantee on all unused products that meet the above conditions.
Return Costs
Return costs are the responsibility of the customer. Pawverra does not reimburse return shipping costs, customs duties, or any related expenses. For more details, please refer to our Terms of Service.
Total Return Period
Customers have 15 days to report a return and 15 additional days to ship it back. The total return period is 30 days from the date of receipt. Returns that are declared or shipped after this period will not be accepted.
100% Guarantee on Defective Items
We offer a full guarantee on any product with a verified manufacturing defect. Defective items may be returned for a full refund or exchange, based on your preference. Photo or video evidence may be required before approval.
Return Process
Email your return request to support@pawverra.shop within 15 days of receiving the item.
You will receive the return address of our supplier located in Asia.
Ship the item at your own expense, including any customs duties or shipping charges.
We strongly recommend using a trackable shipping method.
Refunds
Once the returned item has been received and approved for condition, the purchase amount will be refunded within 15 business days via the original payment method minus any applicable fees such as the restocking charge, if applicable.
Liability
We are not responsible for lost packages if tracking shows the item was delivered to the address provided by the customer.
Incorrect addresses are the customer’s responsibility.
Address errors must be reported within 24 hours of placing the order.
Contact
For any questions about returns, please contact us at support@pawverra.shop.
This policy applies to products sold under Pawverra, operated by Perier Ventures Limited.